WHAT THIS WARRANTY COVERS
Shadow Armor Systems warrants its products to be free of defects in material and workmanship for the following periods after the date of first sale (the “Warranty Period”):
- Helmet shells: 10 years
- Armor Plates: 5 years
- Helmet components-non consumable (fit band, hardware, buckles): 3 years
- Helmet components consumable (comfort layer, impact pads, retention system): 1 year
- Nylon products (Plate Carriers, pouches, belts, bags etc.): Lifetime warranty
Only the original purchaser of a product is eligible for warranty coverage.
WHAT THIS WARRANTY DOES NOT COVER
Shadow Armor Systems will not provide warranty coverage for:
- Damage due to accident or acts of nature.
- Damage due to neglect, abuse, misuse, or mishandling.
- Damage caused by improper storage or improper maintenance.
- Damage caused by use of solvents, adhesives or other caustic chemicals.
- Normal wear and tear, including scratched lenses and visors.
- Damage resulting from alteration, changes, or repairs not authorized in writing by Shadow Armor Systems (Ganex Limited).
- Any other damage caused by anything other than defects in materials or workmanship.
If you make any modifications, changes or alterations to this product without Shadow Armor System’s authorization in writing, this warranty will be void.
It is important to follow the instructions on how to adjust your head protection system. Poor adjustment and over tightening of bolts may compromise the system’s ability to provide the protection it is designed to deliver.
WHAT SHADOW ARMOR SYSTEMS WILL DO TO CORRECT PROBLEMS
If the product or a part of the product fails to perform due to a defect in materials or workmanship during the Warranty Period, we will repair or, at our option, replace the defective product or part with the same or comparable item at no charge to you for parts or labor. We will make all reasonable efforts to repair or replace the product within 90 days, subject to the availability of parts. We will do our best to match colors and styles but we cannot guarantee that we will be able to send back the product in the exact same color and style.
In the event that the product cannot be repaired and a suitable replacement item is not available, we will refund the original purchase price shown on your proof of purchase. Our repairs or replacements are warranted only for the remainder of the original Warranty Period.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE
To file a warranty claim, please contact customercare@ganexcorp.com or +44-7520-064-1942
You must contact Shadow Armor Systems at the e-mail address or phone number provided above to file a warranty claim.
When you e-mail or call us to file a warranty claim, please provide us with the following information:
- Your name, return shipping address, phone number and email address.
- The name of the product and a description of the manufacturing defect.
- The date you purchased the product, the product receipt or invoice and the name of the dealer, distributor, or store where you purchased the product.
After we have received your warranty claim information, you will be responsible for shipping the defective product to us at your own expense. Remember to include your original receipt or invoice from Shadow Armor Systems or from a Shadow Armor Systems authorized dealer or reseller; we must receive this in order to process your warranty claim. Please keep your tracking information on file. Unless our customer service department informs you otherwise in writing, Shadow Armor Systems authorized dealers or resellers and other companies are not permitted to perform warranty service on our products.
Until we have had a chance to examine the merchandise, we cannot guarantee that any damage to the merchandise is covered by this warranty policy. If we have any questions about the manner in which our products were handled or stored, we ask that you provide us with that information; otherwise, we may be required to deny your warranty claim. If we cannot perform warranty service on a product because it is not covered by this policy, we will be happy to return the product to you, provided that you pay return shipping.
RIGHTS AND REMEDIES AVAILABLE TO YOU
In the event any Shadow Armor Systems product is found to be defective in material or workmanship, our only obligation to you and your only remedy shall be to repair, replace or refund the purchase price of products, which you may only obtain through complying with the procedure described in this warranty policy.
EXCEPT WHERE PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTY OF QUALITY, OR THOSE ARISING FROM A COURSE OF DEALING, CUSTOM OR USAGE OF TRADE. EXCEPT AS PROHIBITED BY LAW, SHADOW ARMOR SYSTEMS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES (INCLUDING LOST PROFITS) ARISING FROM THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ASSERTED. THE REMEDIES IN THIS LIMITED WARRANTY ARE EXCLUSIVE, EXCEPT FOR ANY THAT MAY BE PROVIDED BY YOUR STATE. CHECK YOUR OWN STATE LAW FOR ANY ADDITIONAL WARRANTY RIGHTS AND REMEDIES.